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Quaility vs Relevant: analytics is the floor, not the ceiling.
Relevant built reporting infrastructure that health-center data teams genuinely like. Quaility starts where the dashboard ends: AI agents that reach the patient.
Relevant Healthcare is a capable platform with a deserved following. It serves roughly 90+ community health centers covering on the order of 10 million patients, with a strong UDS story. Its distinctive strength is SQL-transparent custom dashboards: data teams can see and edit the actual queries behind their numbers rather than trusting a black box. That transparency has earned real loyalty, and it should.
Here’s where we differ: Relevant is reporting infrastructure. Its patient messaging amounts to automated batch texting at most; there is no conversational AI in its story. Quaility shares the transparency values (our measure logic is inspectable too) and then goes where reporting tools don’t: AI voice and SMS agents that hold two-way conversations, a probabilistic EMPI across sources, patient experience on the same record, and bespoke builds in days.
Side by side
Capability comparison
| Capability | Quaility | Relevant |
|---|---|---|
| AI voice outreach (conversational calls) | ✓ | — |
| Two-way conversational SMS | ✓ | Batch texting |
| Patient experience & review generation | ✓ | — |
| Quality analytics | ✓ | ✓ |
| UDS support | ✓ | ✓ |
| Transparent measure logic | ✓ Numerator / denominator / exclusions | ✓ SQL-level |
| Probabilistic EMPI identity matching | ✓ | — |
| Bespoke workflows & integrations in days | ✓ | Custom dashboards (SQL) |
Relevant capabilities as described in Relevant’s public materials, June 2026. Relevant does not market AI voice agents or two-way conversational AI; its custom-dashboard tooling is a genuine strength we’re glad to acknowledge.
Where we differ · 1
From reports to conversations
A dashboard can tell your team that 1,200 patients are overdue. It can’t call them. Quaility’s agents reach the patients behind every open gap by voice or SMS, in their language, and book the visit.
- Two-way, not blast. Agents understand replies semantically, answer questions, and reschedule.
- Compliance built in. Instant opt-out, attempt caps, quiet hours, voicemail detection.
- Human escalation. Complex cases route to your staff with full context and transcript.
Where we differ · 2
The same transparency, kept portable
If you love Relevant for showing its work, you’ll feel at home. Every Quaility measure exposes its logic (numerator, denominator, exclusions) down to the patient list behind each rate.
- Inspectable measures. See exactly why a patient counts, doesn’t count, or is excluded.
- Open data model. Your unified record lives on an open healthcare data model with 20+ clinical entity types. It leaves with you if you ever go.
- Self-serve exploration. Slice by site, provider, payer, language, or any cohort you define.
Where we differ · 3
Patient experience, on the same platform
Quality, outreach, and experience usually mean three vendors and three patient lists. On Quaility they share one record: surveys go out after visits, poor experiences reach your staff in minutes, and patients get a one-tap path to share their experience publicly.
An honest note
When Relevant might fit you better
If you’re a health center with a strong in-house SQL data team and what you primarily want is reporting infrastructure, dashboards your analysts can open and own at the query level, Relevant is a good tool for that job, and its UDS story is solid.
Choose Quaility when you want the analytics and the action: agents that contact patients, an identity-matched record across every source, patient experience on the same platform, and a partner who ships your custom workflows instead of handing you a query editor.
Questions
Asked by teams comparing us to Relevant
No. Every measure exposes its numerator, denominator, and exclusions down to the patient level, and the unified record sits on an open healthcare data model, so your data stays inspectable and portable. We share that value with Relevant; we just don’t stop there.
Yes. 39 clinical quality measures computed nightly, plus a UDS data explorer for year-round visibility. Your team still submits the report; we make the data behind it trustworthy.
Conversational AI by voice and SMS: natural calls with voicemail detection, in English and Spanish, plus two-way text threads that understand replies. Scheduling windows, attempt caps, instant opt-out, and human escalation are built in, and every outcome is written back to the record.
Yes. Quaility computes measures on its own unified record, so you can compare numbers side by side and make a consolidation decision with evidence. Nothing about our platform interferes with your existing reporting.
See it on your own data
Watch our AI call a patient.
Then imagine it calling
thousands of yours.
The demo takes 30 minutes. You'll see live AI outreach and your quality measures on a unified record, and we'll talk plainly about what we'd build for your workflows.