For FQHCs
Built for community health centers, not handed down to them.
The safety net deserves better software than enterprise hand-me-downs. Quaility is an AI-native population health platform built around how a health center runs day to day.
The job is hard
Quality teams at health centers carry a load
most software
was never built for
Doing more with less
Staff cover several roles and panels keep growing. The outreach list never gets shorter, and the math of manual calling doesn’t work.
Real dollars on the line
Payer quality programs attach meaningful incentive money to measure performance, and the tracking lives in someone else’s portal.
UDS season
Every winter means weeks of spreadsheet archaeology and chart pulls, plus numbers nobody fully trusts until the deadline forces the issue.
Reports that disagree
The EHR says one rate, the payer registry says another. Reconciling them by hand is a job nobody applied for.
Outreach in many languages
Your patients speak Spanish, English, and more. Reaching each one in their language takes bilingual staff hours you don’t have.
A quality team of two
One analyst and one coordinator against 39 measures. Enterprise platforms assume a department; you have two people.
What Quaility does for an FQHC
One record from every system you’re stuck with
EHR, claims and eligibility files, and payer portals all feed one universal patient record, with identity matching across sources. Where a portal offers no export, robotic process automation retrieves the data.
When EHR and payer registry disagree, we reconcile instead of double-counting, and a data-quality monitor flags anomalies on every pipeline run.
UDS & quality measures
Make UDS season a non-event
Thirty-nine clinical quality measures computed nightly on the unified record, plus a UDS data explorer your team can interrogate all year, not just in January.
- Transparent measure logic. Numerator, denominator, and exclusions are all visible, so there are no black-box rates.
- Drill to the patient. Click any rate and see exactly which patients move it, and why.
- Year-round readiness. Watch your UDS clinical tables take shape monthly instead of reconstructing them annually.
AI outreach
Outreach in your patients’ languages, at panel scale
AI voice and SMS agents hold real two-way conversations in English, Spanish, and beyond, with live language switching mid-call. Every outcome is written back to the record.
- Conversations, not blasts. Agents understand replies, answer questions, and book the visit.
- Compliance built in. Instant opt-out, capped attempts, business-hours windows, voicemail detection.
- Human escalation. Complex or sensitive cases route to your staff with full context and transcript.
- Start with your own callers. Not ready for automation? Your team works the same queues in a manual calling workspace, and you hand cohorts to the AI when the results earn it.
Point of care
Morning huddles that start prepared
Printable huddle sheets for every provider, every morning: today’s visits with each patient’s open gaps, so closable gaps don’t walk out the door.
- Per-provider prep. Each provider sees their own day: visits, gaps, language, context.
- Point-of-care alerts. Gap alerts at the visit, when the patient is already in the room.
- Deadline-ranked worklists. Between visits, staff work the queue by days-to-deadline, not alphabetical order.
Executive view
Dashboards your CMO and COO will actually open
Provider performance and gap closure for the CMO. Appointment funnel, no-shows, and a site-by-hour heatmap for the COO. Self-serve, on data the whole organization finally agrees on.
- CMO view. Measure performance by provider, gap-closure velocity, outreach outcomes.
- COO view. Appointment funnel, no-show patterns, capacity by site and hour.
- Board-ready. One source of numbers for quality committees and payer meetings.
The eClinicalWorks reality
Keep your EHR. Add a brain.
eClinicalWorks is the most widely used EHR among community health centers, and for most FQHCs, replacing it is neither realistic nor necessary. Quaility was built with that reality in mind: our first production deployment runs on eClinicalWorks, and it’s the system we know most deeply.
We work with your EHR, not against it. Clinical data flows into the unified record through interfaces and file feeds; where a vendor offers no export, robotic process automation retrieves what you’re entitled to see. There is no rip-and-replace and no multi-quarter interface project. Your staff never chart in a second system.
Your EHR keeps doing what it does: documentation, billing, scheduling. Quaility adds the layer it was never designed to be: one record across every data source, with quality measures computed nightly and AI agents that act on what the data shows.
Measured outcomes at our first deployment, a Los Angeles community health center. Read the case study.
Questions
What health-center teams ask us
No. Quaility sits on top of your existing EHR. Our deepest experience is with eClinicalWorks, the system most community health centers run. Data flows in through interfaces, file feeds, and robotic process automation, and your staff keep working where they already work.
Yes. Quaility tracks your clinical quality measures nightly and gives your team a UDS data explorer to dig into the underlying data all year. The report is still submitted by your team; our job is to make the data behind it trustworthy, so January stops being a reconstruction job.
A per-member-per-month platform rate scoped to your active population, plus outreach and patient-experience packages sized to how you want to adopt: staff-led, AI-led, or both. No seat licenses, and the quote takes one call. See how pricing works.
Yes, that’s exactly who it’s for. The AI takes the thousands of routine outreach touches and the platform does the measure math and reconciliation. Your two people keep the judgment calls. At our first deployment, that shift returned about 2,025 staff hours a year.
See it on your own data
Watch our AI call a patient.
Then imagine it calling
thousands of yours.
The demo takes 30 minutes. You'll see live AI outreach and your quality measures on a unified record, and we'll talk plainly about what we'd build for your workflows.