Case study
Measured results at a Los Angeles health center.
A Los Angeles community health center is our first production deployment. We measure everything. Here’s what a year of Quaility actually moved.
The setting
A safety-net clinic with quality dollars on the line
Our first partner is a community health center in Los Angeles, serving a diverse, largely Medi-Cal population. Like most FQHCs, it runs eClinicalWorks, reports into multiple payer quality programs, and asks a small care team to do the work of a much larger one. (We keep partners anonymous on the public site; ask for the full story in your demo.)
One more thing, stated plainly: this is our first deployment. We’re not going to pad this page with logos we don’t have. We’d rather show you one health center, measured honestly, end to end, because the discipline of measuring everything is the product.
The challenge
Gaps surfaced too late, and outreach meant phone tag
Staff stretched thin
Care coordinators split between visits, callbacks, and reporting, with no slack for thousands of routine outreach touches.
Dollars attached to measures
Payer quality programs tie real incentive money to screening and chronic-care rates, money the clinic couldn’t afford to leave unclaimed.
Gaps surfaced too late
By the time a payer report flagged a missed screening, the measurement window was nearly closed and the patient long out the door.
Outreach was manual
Closing a single gap meant a staff member dialing, leaving voicemails, and redialing. Phone tag at a scale no roster could keep up with.
What we deployed
The full loop, live in one clinic
Deployed in stages over the 2025-26 program year. Each stage fed the next.
One unified record
eClinicalWorks data, claims and eligibility files, and payer-portal data retrieved by robotic process automation, identity-matched into a single patient record.
Quality dashboards
39 measures computed nightly with transparent logic, so the team saw every open gap while there was still time to act on it.
AI voice + SMS outreach
Natural voice calls and two-way texting in English and Spanish. Voicemail detection, attempt caps, instant opt-out, every outcome written back.
Huddle sheets + worklists
Printable morning huddle sheets for every provider and deadline-ranked worklists for staff, so humans worked the cases that needed humans.
The results
One year. Six numbers we’ll stand behind.
Figures measured over the 2025-26 deployment; methodology available in your demo.
What’s next
Deployment #1 keeps going
Our first partner is now in early access for patient experience: journey-based surveys after every visit, service-recovery alerts to staff in minutes, and a one-tap path to public reviews. We’ll publish those numbers the same way, measured rather than projected.
See it on your own data
Watch our AI call a patient.
Then imagine it calling
thousands of yours.
The demo takes 30 minutes. You'll see live AI outreach and your quality measures on a unified record, and we'll talk plainly about what we'd build for your workflows.