New · Patient experience
Great care should be visible.
Journey surveys by text after every visit. Poor experiences reach your team in minutes for same-day service recovery — great ones become public Google reviews from real patients.
Launching now with early-access partners, on the same platform that runs their quality work.
One text, two paths
Every visit ends with a question.
Every answer goes
somewhere useful.
Why it matters
By the time the annual survey lands, the patient is gone
Annual surveys arrive months too late
Most patient complaints surface in yearly survey cycles, long after the visit — and long after anything could be done about it. A bad Tuesday in March becomes a line item in a report nobody can act on.
Unhappy patients don’t complain to you
They tell Google nothing and their friends everything. Without a same-day signal, the first sign of a problem is an empty appointment slot — or a one-star review you never saw coming.
Happy patients need a one-tap path
Patients who had a great visit are willing to say so publicly — but almost none will hunt down your Google listing on their own. Make it one tap, in the text thread they’re already in.
How it works
From checkout to insight, automatically
The visit ends
The platform already knows the visit happened — it runs on the same unified record as your quality measures. No file uploads, no second patient list to maintain.
An SMS survey goes out in the patient’s language
A short journey-based survey, sent by the same outreach engine that runs your care-gap campaigns — English and Spanish today, opt-out honored instantly.
Low scores alert the care team the same day
A poor rating triggers a service-recovery alert to your staff in minutes — while the patient is still reachable, and the problem is still fixable.
High scores invite a public review
Patients who loved their visit get a one-tap path to share it on Google. Real patients, real visits, public proof.
Trends roll up by site and provider
Scores accumulate into dashboards your leadership already uses — by site, by provider, over time — next to the rest of your performance data.
Part of the platform
Not another vendor. Another view of the same record.
Legacy patient-experience tools were built for hospitals and annual reporting cycles, and they live in their own silo — survey data that never meets clinical data. Clinics need same-day signal, on the platform they already run.
Same patient record
Surveys key off real visits in the unified record — the same one your quality measures compute on. No duplicate rosters, no sync jobs, no mystery mismatches.
Same outreach engine
The SMS infrastructure, language handling, quiet hours, and opt-out logic are the ones already running your care-gap campaigns — the same engine, pointed at experience instead of gaps.
Same dashboards
Experience trends land beside your clinical performance, in the analytics your CMO and COO already open — not in a separate login someone checks quarterly.
Replacing a standalone patient-experience tool? See how Quaility compares for FeedTrail users.
Experience meets quality
Experience scores, next to the measures they explain
A site with slipping screening rates and slipping experience scores is telling you one story, not two. Because both live on one platform, you see them side by side — per site, per provider.
- One view per site. Experience trend beside gap-closure trend, on the same page.
- One view per provider. Spot the provider whose patients rave — and learn what they do differently.
- One source of truth. No reconciling a survey vendor’s export against your own visit data.
Questions
Before you add it to your stack
It’s launching now with early-access partners. The surveys run on the same outreach engine and unified record that already power our production deployments — the patient-experience layer is the new part, and early-access partners shape it with us. Get in touch if you want to be one of them.
No — it complements them. CAHPS-style regulatory surveys serve reporting requirements on their own timelines. Quaility’s surveys are operational: same-day signal your team can act on, service recovery while the patient is still reachable, and public reviews that build your reputation. Run both; they answer different questions.
Yes, instantly. Reply STOP to any message and it’s honored immediately, recorded on the patient record, and respected across all messaging — surveys and outreach alike.
Surveys go out in the patient’s preferred language — English and Spanish today, using the same multilingual engine as our outreach campaigns. Coverage expands with the populations our partners serve.
See it on your own data
Watch our AI call a patient.
Then imagine it calling
thousands of yours.
A 30-minute demo: live AI outreach, your quality measures on a unified record, and an honest conversation about what we'd build for your workflows.