For IPAs & medical groups
Independent practices. Shared risk. Someone has to be the quality department.
Your member practices are too small to staff quality teams — that's why they joined you. Quaility is the infrastructure an IPA can actually hand them: one quality layer across every practice and every payer program, with outreach run as a shared service.
The IPA squeeze
Delegated the risk, not the tools
Every payer, a different program
Five contracts, five measure lists, five portals, five file formats. The crosswalk between them lives in one analyst's spreadsheet — if it lives anywhere.
Every practice, a different EHR
Member practices chose their systems years before they joined you. Asking them to switch is a non-starter; reporting without their data is a fiction.
No quality staff at the practice
A three-physician office doesn't have a population health coordinator. Gap lists sent as PDFs die in inboxes.
Incentive dollars leak
Quality bonuses are earned in aggregate and lost in detail — supplemental data never submitted, gaps closed but never documented to the payer.
Outreach doesn't scale by memo
Telling 40 front desks to "call your diabetics" isn't a program. Centralizing it without the practices' trust isn't either.
Proving your own value
Practices ask what the IPA does for them. Payers ask why they should delegate more. Both answers need numbers you don't currently have.
What Quaility does for an IPA
Be the quality department your practices joined for
We unify data from every member practice and every payer file into one identity-matched record, compute every program's measures on it once, and give you the outreach engine to act — centrally, in each practice's name.
- One record across practices and payers. EHR feeds, claims, eligibility, and payer portal data (retrieved via RPA when there's no export) — matched to one patient, deduplicated across sites.
- Every program, one engine. Each payer's measure list computed from the same record — so a mammogram closed once counts in every contract it touches, and the supplemental data goes back to each payer in its format.
- Outreach as a shared service. One central team — yours, ours, or AI agents — works every practice's gap list from one queue, calling in each practice's name and language. Small practices get big-group outreach without hiring.
- Scorecards both directions. Each practice sees its own performance and earned dollars; the IPA sees the rollup, the laggards, and the proof of value for the next delegation conversation.
Illustrative multi-payer rollup — plans and rates are mock data.
Start where your practices are
Staff-led first, AI when they're ready
Independent physicians are rightly cautious about automation in their name. Quaility is built for that: your central outreach staff work the manual calling workspace — same queues, same logging, same analytics — and AI agents take over the routine volume only when each practice opts in.
Connect the practices
EHR feeds, claims, and payer files unified per practice — no workflow changes asked of the physicians.
One gap list, centrally worked
Your outreach team calls from one prioritized queue across all practices, in each practice's name.
Add AI volume per practice
Practices that want it hand routine reminders and scheduling to AI agents; the cautious ones keep humans dialing.
Report value both ways
Practices see earned quality dollars; payers see closure rates worth delegating more for.
Where we are
Built where resources are thinnest
Quaility's first deployment is a Los Angeles community health center — a multilingual population, several source systems, and a quality team of a few people carrying dozens of measures. That's the environment IPA member practices live in too: high stakes, thin staffing, no tolerance for software that needs a department to run it.
First-year results there: 2,025 staff hours returned to patient care, +14.1 points of diabetes-control improvement, three measures past the 75th national percentile. We'd be candid with you the same way we are on every page: an IPA would be among our earliest group deployments, with the platform attention that comes with that.
Measured outcomes at our first deployment — a Los Angeles community health center. Read the case study.
See it on your own data
Watch our AI call a patient.
Then imagine it calling
thousands of yours.
A 30-minute demo: live AI outreach, your quality measures on a unified record, and an honest conversation about what we'd build for your workflows.