HospitalsArizona › City Of Hope Cancer Center Phoenix
4
CMS overall
of 5 stars

City Of Hope Cancer Center Phoenix

Acute-care hospitals
Location
Goodyear, AZ 85338
Ownership
Proprietary
CMS Facility ID
030138
Phone
(623) 207-3000

The CMS overall star (1 = lowest, 5 = highest) summarizes up to 5 quality groups — see what drives it below.

What's behind this 4-star rating

CMS builds the overall star from up to five measure groups, weighted as shown. This is how City Of Hope Cancer Center Phoenix compares to national on the measures in each group — it explains the rating without reproducing CMS's exact internal model. More on the data →

Above average
Patient experience · 22% of the score
HCAHPS patient-survey summary 4/5, 85% would definitely recommend
As expected
Mortality · 22% of the score
1 measure, all about the national rate
As expected
Safety of care · 22% of the score
3 measures, all about the national rate
Above average
Readmission · 22% of the score
1 of 5 measures better than national
Above average
Timely & effective care · 12% of the score
2 of 2 measures better than national

Patient experience

From the CMS HCAHPS patient survey (Medicare). Star ratings are 1–5; higher is better. Reporting period: Jul 2024 – Jun 2025

4/5★★★★Overall patient summary rating
82%rated the hospital 9–10
85%would definitely recommend
Cleanliness★★★★
Communication about medicines★★★★★
Discharge information★★★★★
Doctor communication★★★★
Nurse communication★★★★★
Overall hospital rating★★★★
Quietness★★★★
Would recommend★★★★★

Mortality & safety

Reporting period: Jul 2022 – Jun 2024

MeasureThis hospitalNationalvs. national
Serious complications (PSI-90 composite) 0.96 1.00 No different

Readmissions

Reporting period: Jul 2023 – Jun 2024

MeasureThis hospitalNationalvs. national
Hospital-wide readmission (30-day) 15.3% 15.0% No different

Infections

Reporting period: Jul 2024 – Jun 2025

MeasureThis hospitalNationalvs. national
C. difficile (C. diff) infection 0.87 1.00 No different
Surgical-site infection — colon surgery 0.00 1.00 No different

Timely & effective care

Reporting period: Jan 2024 – Jun 2025

MeasureThis hospitalNationalvs. national
Healthcare workers vaccinated for flu 90.0% 78.0%
Sepsis bundle compliance 81.0% 64.0%
Severe hyperglycemia (hospital harm) 11.00

CMS Care Compare measures (largely a Medicare population). Rates are this hospital's reported value vs the national figure for the same measure; “better / worse than average” is CMS's own statistical comparison. Mortality, readmission, and infection measures are risk-adjusted; lower is better for those, higher is better for screening, sepsis care, and patient experience. How to read these →

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Source: CMS Care Compare — Hospital General Information + HCAHPS, Complications & Deaths, Unplanned Visits, Healthcare-Associated Infections, and Timely & Effective Care datasets. US-government public domain, republished with provenance. Spot an error? Tell us — corrections are published, not buried.